 CompTIA A+ Certified | MICHAEL MOLENDA ALPHARETTA, GEORGIA 30004 michael@mmolenda.com https://www.linkedin.com/in/michaelmolenda · http://mmolenda.com/techparadise/ |  CompTIA Network+ Certified |
| PROFILE | Innovative, analytical, and solutions-based IT professional with more than twelve years of healthcare industry experience as an EDI developer poised to transition to a Desktop Technician. Excellent troubleshooting skills, experience with both PC’s and Macs, understanding of networking concepts and protocols. Consistently meeting and exceeding client expectations by delivering projects on-time and within budget. A team player, dedicated, loyal and committed to excellence. |
| SKILLS | Computer Hardware · PC and Mac Troubleshooting · Networking Fundamentals · Microsoft Windows · macOS · iOS · iPadOS · Diagnostic Software · Windows Diagnostic Tools · Datto RMM · Autotask · IT Glue · ConnectWise Sell · Customer Support |
| CERTIFICATIONS | CompTIA A+ · CompTIA Network+ · CompTIA Healthcare IT Technician · Microsoft Certified Professional (MCP) · Microsoft Certified System Administrator for Windows 2000 (MCSA) |
| EXPERIENCE | Desktop Support Specialist. May 2021 – Present Atlanticus Holding Corporation • Build out workstations for new and existing users including imaging of the OS, software build out, and setup • Build out work areas for new users including PC setup, phone setup, and printer setup • Respond to user issues including but not limited to software installs, hardware issues, hardware upgrades, installing peripherals (such as webcams, speakers, and printers) and password unlock/reset via Active Directory • Any additional duties as assigned including projects and one-off assignments • Work with other groups and/or departments to resolve issues quickly Maintain and Procure Coordinator: November 2020 – February 2021 Logic Speak · Developed relationships with clients and vendors · Procured IT equipment for clients based on requests: Quoted, Ordered, and Received Equipment · Maintained Help Desk and Service Desk queues for quality · Scheduled Technicians for Remote and Onsite Service Calls · Performed on-site technical support as needed · Monitored client server backup status and created tickets as needed · Wrote technical documentation detailing procedures A+ Certified Computer Technician January 2017 – October 2020 Fry’s Electronics · Service tickets performed: repair of desktops and laptops; build custom desktops per client specification; troubleshoot hardware and software to Identify problems; diagnose root causes and determine corrective actions such as component replacement, virus removal, and OS installation · Working knowledge and experience: Apple, Acer, Asus, Dell, Hewlett-Packard, Lenovo, MSI and Toshiba · Provided timely and accurate repairs · Maintained and upgraded all department test systems · Developed strong client relationships by providing quality service Senior Merchandiser October 2013 – July 2016 The Sports Authority · Developed and implemented merchandising procedures that proved to be more efficient and effective · Served as Subject Matter Expert for team sports and fitness trackers · Worked part-time during Graduate School to pay for all college expenses EDI Development Coordinator October 2012 – August 2013 Nextgen Healthcare · Composed the developmental specifications for EDI utilities working as a liaison between programmers and business analysts · Served as Subject Matter Expert consulting with programmers to create specifications and revise the developmental process to launch Electronic Funds Transfer to remit matching utility · Made a recommendation to migrate from an inefficient ticketing system for EDI to a more state-of-the-art HP Quality Center for tracking and testing software, improving both quality assurance and testing procedures Analyst I Application Programmer – EDI October 1999 – October 2012 Healthlogic Systems Corporation/Bank of America · Worked closely with management and development teams in launching imaging project in 2000 · Proposed system enhancements for new features and patching issues reported by clients · Wrote technical documentation detailing procedures and policies; created a knowledgebase for employees to find documents · Developed stand-alone Visual Basic applications to automate manual tasks that proved to be cost effective in time savings · Performed troubleshooting for system issues and submitted suggested fixes to development |
| EDUCATION | Master of Professional Studies · Pennsylvania State University Major: Cybersecurity and Information Assurance · GPA: 3.77 Bachelor of Science · Athens State University Major: Computer Information Systems · GPA: 3.13 Associates of Applied Science · John C. Calhoun Community College Major: Electronics Technology · GPA: 3.37 |