{"id":126,"date":"2018-10-04T16:17:31","date_gmt":"2018-10-04T16:17:31","guid":{"rendered":"http:\/\/mmolenda.com\/techparadise\/?page_id=126"},"modified":"2022-10-07T16:04:46","modified_gmt":"2022-10-07T16:04:46","slug":"resume","status":"publish","type":"page","link":"https:\/\/mmolenda.com\/techparadise\/resume\/","title":{"rendered":"Michael Molenda’s Resume"},"content":{"rendered":"\n
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CompTIA A+ Certified<\/td>		MICHAEL MOLENDA<\/strong>
ALPHARETTA, GEORGIA 30004
<\/strong>michael@mmolenda.com
https:\/\/www.linkedin.com\/in\/michaelmolenda\u00a0\u00b7\u00a0http:\/\/mmolenda.com\/techparadise\/<\/td>		\"\"
CompTIA Network+ Certified<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
\n
PROFILE<\/strong><\/td>Innovative, analytical, and solutions-based IT professional with more than twelve years of healthcare industry experience as an EDI developer poised to transition to a Desktop Technician.  Excellent troubleshooting skills, experience with both PC\u2019s and Macs, understanding of networking concepts and protocols.  Consistently meeting and exceeding client expectations by delivering projects on-time and within budget. A team player, dedicated, loyal and committed to excellence. 
 <\/td><\/tr>
SKILLS<\/strong><\/td>Computer Hardware \u00b7 PC and Mac Troubleshooting \u00b7 Networking Fundamentals \u00b7 Microsoft Windows \u00b7 macOS \u00b7 iOS \u00b7 iPadOS \u00b7 Diagnostic Software \u00b7 Windows Diagnostic Tools \u00b7 Datto RMM \u00b7 Autotask \u00b7 IT Glue \u00b7 ConnectWise Sell \u00b7 Customer Support<\/td><\/tr>
CERTIFICATIONS<\/strong><\/td>CompTIA A+ \u00b7 CompTIA Network+ \u00b7 CompTIA Healthcare IT Technician \u00b7 Microsoft Certified Professional (MCP) \u00b7 Microsoft Certified System Administrator for Windows 2000 (MCSA)<\/td><\/tr>
EXPERIENCE<\/strong><\/td>Desktop Support Specialist. May 2021 – Present<\/strong>
Atlanticus Holding Corporation
\u2022 Build out workstations for new and existing users including imaging of the OS, software build out, and setup
\u2022 Build out work areas for new users including PC setup, phone setup, and printer setup
\u2022 Respond to user issues including but not limited to software installs, hardware issues, hardware upgrades, installing peripherals (such as webcams, speakers, and printers) and password unlock\/reset via Active Directory
\u2022 Any additional duties as assigned including projects and one-off assignments
\u2022 Work with other groups and\/or departments to resolve issues quickly

Maintain and Procure Coordinator: November 2020 – February 2021<\/strong>
Logic Speak
\u00b7       Developed relationships with clients and vendors
\u00b7       Procured IT equipment for clients based on requests: Quoted, Ordered, and Received Equipment
\u00b7       Maintained Help Desk and Service Desk queues for quality
\u00b7       Scheduled Technicians for Remote and Onsite Service Calls
\u00b7       Performed on-site technical support as needed
\u00b7       Monitored client server backup status and created tickets as needed
\u00b7       Wrote technical documentation detailing procedures

A+ Certified Computer Technician January 2017 \u2013 October 2020<\/strong>
Fry\u2019s Electronics
\u00b7      Service tickets performed: repair of desktops and laptops; build custom desktops per client specification; troubleshoot hardware and software to Identify problems; diagnose root causes and determine corrective actions such as component replacement, virus removal, and OS installation
\u00b7      Working knowledge and experience: Apple, Acer, Asus, Dell, Hewlett-Packard, Lenovo, MSI and Toshiba
\u00b7      Provided timely and accurate repairs
\u00b7      Maintained and upgraded all department test systems
\u00b7      Developed strong client relationships by providing quality service


Senior Merchandiser October 2013 \u2013 July 2016<\/strong>
The Sports Authority
\u00b7      Developed and implemented merchandising procedures that proved to be more efficient and effective
\u00b7      Served as Subject Matter Expert for team sports and fitness trackers
\u00b7      Worked part-time during Graduate School to pay for all college expenses


EDI Development Coordinator October 2012 \u2013 August 2013<\/strong>
Nextgen Healthcare
\u00b7      Composed the developmental specifications for EDI utilities working as a liaison between programmers and business analysts
\u00b7      Served as Subject Matter Expert consulting with programmers to create specifications and revise the developmental process to launch Electronic Funds Transfer to remit matching utility
\u00b7      Made a recommendation to migrate from an inefficient ticketing system for EDI to a more state-of-the-art HP Quality Center for tracking and testing software, improving both quality assurance and testing procedures


Analyst I Application Programmer \u2013 EDI October 1999 \u2013 October 2012<\/strong>
Healthlogic Systems Corporation\/Bank of America
\u00b7      Worked closely with management and development teams in launching imaging project in 2000
\u00b7      Proposed system enhancements for new features and patching issues reported by clients
\u00b7      Wrote technical documentation detailing procedures and policies; created a knowledgebase for employees to find documents
\u00b7      Developed stand-alone Visual Basic applications to automate manual tasks that proved to be cost effective in time savings
\u00b7      Performed troubleshooting for system issues and submitted suggested fixes to development


<\/td><\/tr>
EDUCATION<\/strong><\/td>Master of Professional Studies<\/strong> \u00b7 Pennsylvania State University
Major: Cybersecurity and Information Assurance \u00b7 GPA: 3.77
 <\/strong>
Bachelor of Science<\/strong> \u00b7 Athens State University
Major:  Computer Information Systems \u00b7 GPA: 3.13
 <\/strong>
Associates of Applied Science<\/strong> \u00b7 John C. Calhoun Community College
Major:  Electronics Technology \u00b7 GPA: 3.37<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

CompTIA A+ Certified MICHAEL MOLENDAALPHARETTA, GEORGIA 30004michael@mmolenda.comhttps:\/\/www.linkedin.com\/in\/michaelmolenda\u00a0\u00b7\u00a0http:\/\/mmolenda.com\/techparadise\/ CompTIA Network+ Certified PROFILE Innovative, analytical, and solutions-based IT professional with more than twelve years of healthcare industry experience as an EDI developer poised to transition to a Desktop Technician.  Excellent troubleshooting skills, experience with both PC\u2019s and Macs, understanding of networking concepts and protocols.  Consistently meeting and exceeding client expectations by […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-126","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mmolenda.com\/techparadise\/wp-json\/wp\/v2\/pages\/126","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mmolenda.com\/techparadise\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mmolenda.com\/techparadise\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mmolenda.com\/techparadise\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mmolenda.com\/techparadise\/wp-json\/wp\/v2\/comments?post=126"}],"version-history":[{"count":35,"href":"https:\/\/mmolenda.com\/techparadise\/wp-json\/wp\/v2\/pages\/126\/revisions"}],"predecessor-version":[{"id":1309,"href":"https:\/\/mmolenda.com\/techparadise\/wp-json\/wp\/v2\/pages\/126\/revisions\/1309"}],"wp:attachment":[{"href":"https:\/\/mmolenda.com\/techparadise\/wp-json\/wp\/v2\/media?parent=126"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}